Privacy Policy

1. Information We Collect

Urban Plumbing Group collects contact information (name, phone number, physical address, email, and plumbing issue description) strictly to coordinate plumbing technicians, provide upfront quotes, and dispatch emergency units to your residence or commercial establishment.

2. Use of Information

We use your information exclusively to:

• Process emergency dispatch requests and schedule plumbing technicians.
• Communicate arrival ETAs and job progress via SMS or telephone.
• Transmit itemized invoices and service documentation.

3. Data Protection & Non-Disclosure

We never sell, rent, or trade your personal information to third-party telemarketers or external lead brokers. Your data is stored on encrypted, secure servers compliant with US digital privacy standards.

4. SMS Notifications & Opt-Out

By providing your telephone number during dispatch request, you authorize our dispatch software to send automated service updates (e.g., "Plumber en route"). You may reply STOP at any time to discontinue SMS messages.

5. Contacting Our Data Privacy Team

If you have any questions regarding your data or wish to have your record removed from our system, please contact privacy@urbanplumbinggroup.com or mail us at 701 Brickell Ave, Miami, FL 33131.